Shipping policy

GENERAL INFORMATION

Thank you for shopping with ESTREN ELECTRONIC.
Below are the terms and conditions applicable to shipments within the United States.

For any order-related inquiries, you may contact us at:
Email: contact@estrenelectronic.com
Phone: (512) 876-8094
Business Address:
6303 Cameron Rd, Suite 170
Austin, TX 78723
United States

SHIPPING DESTINATIONS

We currently ship only within the United States.

International shipping is not available at this time.

PROCESSING TIMES

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after payment is received.

Orders placed after 7:00 p.m. will be processed on the next business day.

SHIPPING METHODS & CARRIERS

We use the following shipping carriers:

USPS
UPS
FedEx
Other carriers depending on availability

The carrier is automatically selected based on the customer’s address and order type.

ESTIMATED DELIVERY TIMES

Estimated delivery times are as follows:

Standard Shipping: 3–5 business days
Express Shipping: 1–3 business days

Delivery times are estimates and may vary due to external factors such as weather, high demand, or carrier delays.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout and displayed before payment is completed.

Free shipping promotions may apply during active campaigns.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for deliveries made to incorrect addresses entered by the customer.

Any additional costs incurred due to address errors will be the responsibility of the customer.

LOST OR DELAYED PACKAGES

Once the order is handed over to the carrier, shipping responsibility transfers to the customer.

If your package shows as “delivered” but was not received, you must contact the carrier directly.

We can assist by providing tracking information, but we are not responsible for delays, theft, or loss occurring after the package is in the carrier’s possession.

SHIPPING DAMAGE

If your order arrives damaged, you must notify us within 12 hours of delivery and provide clear photos of the damage so we can evaluate a possible solution.

P.O. BOX ADDRESSES

Shipments to P.O. Boxes are subject to carrier availability and may have different delivery times.

FAILED DELIVERY OR RETURNED PACKAGES

If a shipment is returned by the carrier due to failed delivery attempts, customer refusal, or repeated absence, reshipping fees will apply and must be covered by the customer.