Refund policy
This policy applies only to orders shipped within the United States.
Return Window
Returns are accepted within 15 calendar days from the date of delivery.
Return Conditions
To be eligible for a return, the item must:
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Be in the same condition as received
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Unused, unactivated, and without additional damage
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Match the original IMEI / serial number
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Returned in its original packaging
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Include the receipt or proof of purchase
Items that do not meet these conditions may be rejected.
How to Start a Return
To initiate a return, contact us by email at:
📧 contact@estrenelectronic.com
If approved, return instructions and the return address will be provided by email.
❗ Returns will not be accepted without prior authorization.
Damages or Incorrect Items
Please inspect your order upon delivery.
If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a solution.
Non-Returnable Items
We do not accept returns for:
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Sale or clearance items
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Gift cards
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Activated or used devices
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Altered or tampered items
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Items not returned in original condition
Exchanges
We do not offer direct exchanges.
Approved returns must be completed before placing a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time is up to 14 business days
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Banks or card issuers may take additional time to post the refund
If more than 14 business days have passed since approval, please contact us.
Important Notice
This return policy does not apply to international orders or customers outside the United States.